At PJ Quantum Solutions, we strive to deliver exceptional services and ensure client satisfaction. However, if for any reason you are not satisfied with our services, we have outlined the following refund policy to provide clarity on how refund requests are handled.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
1.1 Web Development and Design Services
- Project Cancellation: If the project is canceled before any work has commenced, a full refund will be issued.
- Incomplete Projects: If a project is partially completed and the client chooses to discontinue the project, a partial refund may be issued based on the work completed up until the cancellation date. Any hours spent on research, development, and design will be deducted from the refund.
- Delivery Timeframe: If we are unable to meet the agreed-upon deadline, and the delay is significant without reasonable cause, you may be eligible for a refund based on the extent of the delay.
1.2 Bookkeeping Services
- Subscription-based Services: For bookkeeping services provided on a subscription basis, refunds are only available if requested within the first 7 days of subscription and no services have been rendered.
- Cancellation of Monthly Services: If you cancel your subscription after services have been delivered, no refund will be issued for the current billing period.
- Pre-paid Services: For pre-paid bookkeeping services, refunds will be prorated based on the unused portion of the service.
2. Non-Refundable Items
Certain items and services are non-refundable. These include:
- Third-party software or hosting fees: Any fees paid to third-party service providers (e.g., web hosting, domain registration, premium plugins, etc.) are non-refundable once purchased.
- Completed and Delivered Projects: No refunds will be issued for projects that have been fully completed and delivered to the client.
- Customized Solutions: Once a fully customized solution has been delivered, no refund will be issued unless the final delivery fails to meet the agreed-upon scope of work.
3. Refund Process
If you are eligible for a refund, the process is as follows:
- Submit a Refund Request: All refund requests must be submitted in writing via email to [info@pjquantumsolutions.com] with the subject line “Refund Request.”
- Review of Request: Upon receiving your request, we will review the project details, services rendered, and the basis for the refund request.
- Notification: We will notify you within [10] business days regarding the status of your refund request.
- Refund Issuance: If approved, refunds will be issued to your original method of payment within [15] business days from the approval date.
4. Amendments to the Refund Policy
PJ Quantum Solutions reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on our website, and the effective date will be updated accordingly. It is the client’s responsibility to review this policy periodically.